Terms of Service


“Axind”, “we”, “our” or “us” refers to the Company, AXIND Software B.V. “You” or “your” refers to the user or customer accessing our website, mobile app or availing our services.


These Terms govern your access and use of our website [http://www.axind.com/], mobile application and all products and services (‘Service’). In addition, some services offered through the Service may be subject to additional terms and conditions specified by Axind from time to time; your use of such services is subject to those additional terms and conditions, which are incorporated into these Terms by this reference. These Terms apply to all users of the Service, including, without limitation, users who are contributors of content, information, and other materials or services on our website, individual users of the Service, venues that access the Service, and users that have an account on the Service, regardless of the territory in which they are located. Other services offered by us may require you to execute separate agreements. If you wish to subscribe to any of our other service, please contact us for more information.

Axind terms of service

Legally binding

These Terms constitute a legally binding contract. The Terms shall be in effect as on the date you use or access any of our service.

Eligibility to enter into these Terms

  • To accept these Terms you must be an individual competent to enter into a contract under the applicable law.
  • If you are accepting these Terms on behalf of your employer or another entity, you represent and warrant that:
    1. you have full legal authority to bind your employer or such entity to these Terms; and
    2. you understand and agree to these Terms on behalf of the entity that you represent.

Modification to these Terms

We reserve our right to change or revise these Terms at any time by making changes on our website. We encourage you to revisit and review these Terms and stay informed of any changes. Your continued use of our website, mobile application or our services following the posting of any such changes of the revised Terms will constitute your acceptance of such changes or revisions.

Use and access to our services

  • During the applicable term, you may access and use our services for your business, in accordance with these Terms. The rights you possess on the purchase of our services are non-exclusive, non-sublicensable and non-transferable.
  • Account and login formalities: In order to use our services, you will have to “sign-up” and choose a plan for the usage of our software products. You represent, warrant and covenant that you will provide Axind with accurate and complete registration information (including, but not limited to a user name ("User Name"), e-mail address and/or mobile telephone number and a password you will use to access the Service) and to keep your registration information accurate and up-to-date. Failure to do so shall constitute a breach of these Terms, which may result in immediate termination of your Axind account. We recommend, but do not require, that you use your own name as your User Name so your contacts can recognize you more easily. You shall not:
    1. Create any account for anyone other than yourself without such person's permission.
    2. Use a username that is the name of another person with the intent to impersonate that person.
    3. Use a username or Axind account that is subject to any rights of a person other than you without appropriate authorization.
    4. Use a username that is a name that is otherwise offensive, vulgar or obscene or otherwise unlawful.
  • Multiple users – Each organization/company can have multiple users with individual user identification credentials. All users shall be bound by these Terms.
  • Modifications – We shall have the right to modify or update the software or any part or element thereof from time to time without prior notice, including, without limitation to:
    1. Rebranding the software at our sole discretion;
    2. Discontinue any particular software or part or element of the software temporarily or permanently.
    3. Information about modifications will be provided in the software and will be available to users after logging in.
  • Support -During the subscription term, we will provide reasonable support for installation and use of our software and services on a reasonable request. We will reasonably respond to the support enquiries that we receive via the support option on the mobile application and/or the software.


The following provisions are applicable if you purchase access to our software solutions.

  • Subscription term – Our services can be purchased on a monthly or yearly basis.
  • Renewals – Unless otherwise selected by you, or cancelled before the expiry of the current term, your subscription will be renewed automatically for another term of a period equal to your initial term.
  • Card authorization – We seek pre-authorization of your debit/credit card prior to the purchase in order to verify that the card is valid and has the necessary funds or credit available to cover the purchase. All necessary fees for the purchase shall be directed to the pre-authorized card. We do not retain credit card information and are therefore not responsible in this regard. All such information is within the domain of the payment gateway.
  • Electronic invoice – We shall send you an invoice of the transaction for your records.

Customer’s Responsibilities

  • You are solely responsible for (i) you and your authorized users’ access and use of our services and compliance with these Terms, (ii) maintaining the confidentiality of yourself and your authorized users’ log-in information, credentials and passwords associated with your account, and the privacy and security of your account, (iii) any monies due to you related to transactions that are processed through your payment gateways, merchant account providers or any payment processors that you utilize in connection with our services, and (iv) all activities that occur regarding your account regardless of whether the activities are undertaken by you, your employees or a third party (including your contractors or agents). We are not responsible for any alteration, compromise, corruption orloss of your data, or any activity that arisesfrom any access to, sharing or use of your account, log-in information, credentials or passwords, or your activities, except to the extent caused by our breach of these Terms. You agree to notify us immediately of any unauthorized access or use of your account, log-in information, credentials or passwords, or any unauthorized activity in your account. We have the right to suspend or terminate the Services, without notice to you, if we suspect any unauthorized activity. You agree to cooperate with us in any investigation into suspected or actual unauthorized activity.
  • The customer and its authorized users may use Axind’s Services and any part or element thereof only in the scope, with the means and for purposes as identified in these Terms and applicable law. By way of example, neither the customer nor any user may copy, duplicate, distribute, modify, adapt, hack, create derivative works, reverse engineer or decompile Axind services or any part or element thereof, or attempt to extract the source code thereof, unless (i) it is expressly allowed under applicable law, and (ii) to the extent that Axind is not permitted by applicable law to exclude or limit the foregoing rights; or use Axind’s services or any part or element thereof unless it has agreed to these Terms.


All Content, whether publicly posted or privately transmitted, is the sole responsibility of the person who originated such Content. Axind cannot guarantee the authenticity of any Content or data which users may provide while utilizing the Services. You acknowledge that all Content accessed by you using the Service is at your own risk and you will be solely responsible and liable for any damage or loss to you or any other party resulting therefrom. For purposes of these Terms, the term "Content" includes, without limitation, any location information, video clips, audio clips, responses, information, data, text, photographs, software, scripts, graphics, and interactive features generated, provided, or otherwise made accessible by Axind AXIND Software B.V.


  • Axind takes the privacy of its users and customers very seriously. Axind’s Privacy Policy at [www.axind.com/privacy-policy] is hereby incorporated into these Terms by reference.

Intellectual Property

  • Your use of our services or parts thereof does not grant you any ownership or intellectual property rights. Any commercial or promotional distribution, publishing or exploitation of our services or content related to our services is strictly prohibited. You do not acquire any ownership rights by downloading or purchasing any of our software or parts thereof from our website.
  • You shall not copy, distribute or publish any content or any information obtained or derived therefrom except as permitted by applicable law.

Third Party Products and Services

  • Our services may contain links to third party information, websites, products, services or resources that are not owned or controlled by us. We do not endorse any such third-party content. If you access or use such third-party content through our services, you do so at your own risk. You acknowledge that all content accessed by you using the Service is at your own risk and you will be solely responsible and liable for any damage or loss to you or any other party resulting therefrom.


  • It is possible that you may face disruptions, including, but not limited to errors, disconnections or interferences in communication in the internet services, software or hardware that you have used to avail our Service. Axind is not responsible for such factors in the disruption or interruption in the Service and you take full responsibility with complete knowledge for any risk of loss or damages caused due to interruption of services for any such reasons.
  • Subject to the foregoing, we warrant, for your benefit only, that we use commercially reasonable efforts to prevent introduction of viruses, Trojan horses or similar harmful materials into our services (but we are not responsible for harmful materials submitted by you or other users). Unless otherwise expressly stated by us, our services:
    1. are provided “as is” and “as available” without any kind of warranties, express or implied;
    2. will not be uninterrupted or error-free, nor will the server that makes them available be free of viruses or other harmful components.


  • You shall indemnify, defend and hold harmless Axind and its affiliates, officers, directors, owners, agents, employees, information providers, from and against any and all liabilities and costs incurred by Axind in connection with any claim arising out of any breach by you of your representations, warranties and covenants hereunder. In no event shall either we be liable for any indirect, special, incidental or consequential damages arising out of or in any way connected with these Terms or any matter related hereto, including without limitation, lost business or lost profits.

Limitation of Liability

  • Save to the extent required by law, Axind has no special relationship with or fiduciary duty to you. You acknowledge that Axind has no control over, and no duty to take any action regarding: which users gain access to the Service; what content you access via the Service; what effects the content may have on you; how you may interpret or use the content; or what actions you may take as a result of having been exposed to the content.
  • You release Axind from all liability for you having acquired or not acquired content through the Service. The Service may contain, or direct you to websites containing, information that some people may find offensive or inappropriate. Axind makes no representations concerning any content contained in or accessed through the Service, and Axind will not be responsible or liable for the accuracy, copyright compliance, legality or decency of material contained in or accessed through the Service and cannot be held liable for any third-party claims, losses or damages.
  • You release us from all liability relating to your connections and relationships with other users. You understand that we do not, in any way, screen users, nor do we inquire into the backgrounds of users or attempt to verify their backgrounds or statements. We make no representations or warranties as to the conduct of users or the veracity of any information users provide. In no event shall we be liable for any damages whatsoever, whether direct, indirect, general, special, compensatory, consequential, and/or incidental, arising out of or relating to the conduct of you or anyone else in connection with the Services, including, without limitation, bodily injury, emotional distress, and any damages resulting in any way from communications or meetings with users or persons you may otherwise meet through the Services. As such, you agree to take reasonable precautions and exercise the utmost personal care in all interactions with any individual you come into contact with through the Service, particularly if you decide to meet such individuals in person. For example, you should not, under any circumstances, provide your financial information (e.g., credit card or bank account numbers) to other individuals.
  • In no event shall the aggregate liability of Axind and its affiliates arising out of or related to these Terms exceed the total amount paid by the user or customer hereunder for Axind services giving rise to the liability in the six months preceding the first incident out of which the liability arose. The foregoing limitation will apply whether an action is in contract or tort and regardless of the theory of liability, but will not limit the user or customers’ payment obligations under the “payment” section above.
  • Nothing in these Terms shall be deemed to exclude or limit your liability in respect of any indemnity given by you under these Terms.


  • Axind Termination: Axind may terminate your access to all or any part of the Service at any time, with or without cause, with or without notice, effective immediately, which may result in the forfeiture and destruction of all information associated with your subscription.
  • Customer Termination:You are free to stop using oursoftware and terminate the Services at any time and for any reason either upon
    1. written notice to us; or
    2. by cancelling the subscription.
    In case you terminate these Terms within the subscription period, you shall not be entitled to any refund.
  • Effects of termination: Upon expiration or termination of these Terms, you must:
    1. Cease using all our service.
    2. Delete (or at our request, return) all Confidential Information or other content of ours in your possession.
  • You will not have access to your data or account (and we may delete it unless legally prohibited) after expiration or termination of these Terms (or its applicable subscription term), so please make sure you export your data from our services during the applicable subscription term.
  • All provisions of these Terms which by their nature should survive termination of the Service shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


  • In case of any violation of these Terms or our Privacy Policy that can be remedied by removal of your data or taking any other reasonable action, we will, in most cases, intimate you of the violation and the most favorable remedy to us.
  • In case we do not hear any response from you within seven (7) calendar days, we may step in and take the appropriate action which may include disabling your account.

Governing Law and Dispute Resolution

  • Governing Law: These Terms shall be governed by, construed and interpreted in accordance with the laws of India.
  • Dispute Resolution: Any dispute arising out of or in connection with these Terms and/ or other policies available on the Service, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this clause. The Tribunal shall consist of a sole arbitrator. The seat of Arbitration shall be Singapore and the language of proceedings shall be English.


  • Confidential Information: Except as otherwise set forth in these Terms, each party agrees that all code, inventions, know-how and business, technical and financial information disclosed to such party (“Receiving Party”) by the disclosing party ("Disclosing Party") constitute the confidential property of the Disclosing Party (“Confidential Information”), provided that it is identified as confidential at the time of disclosure or should be reasonably known by the Receiving Party to be confidential or proprietary due to the nature of the information disclosed and the circumstances surrounding the disclosure. Any of Axind’s technology and any performance information relating to our services will be deemed our Confidential Information without any marking or further designation. Except as expressly authorized herein, the Receiving Party will (1) hold in confidence and not disclose any Confidential Information to third parties and (2) not use Confidential Information for any purpose other than fulfilling its obligations and exercising its rights under these Terms. The Receiving Party may disclose Confidential Information © AXIND Software B.V. - Privileged and Confidential 7 to its employees, agents, contractors and other representatives having a legitimate need to know, provided that they are bound to confidentiality obligations no less protective of the Disclosing Party than this clause and that the Receiving Party remains responsible for compliance by them with the terms of this clause. The Receiving Party's confidentiality obligations will not apply to information which the Receiving Party can document: (i) was rightfully in its possession or known to it prior to receipt of the Confidential Information; (ii) is or has become public knowledge through no fault of the Receiving Party; (iii) is rightfully obtained by the Receiving Party from a third party without breach of any confidentiality obligation; or (iv) is independently developed by employees of the Receiving Party who had no access to such information. The Receiving Party may also disclose Confidential Information if so required pursuant to a regulation, law or court order (but only to the minimum extent required to comply with such regulation or order and with advance notice to the Disclosing Party).
  • Severability: If any term, condition or provision of these Terms is held to be invalid, unenforceable or illegal in whole or in part for any reason, that provision shall be enforced to the maximum extent permissible so as to effect the intent of the parties. The validity and enforceability of the remaining terms, conditions or provisions, or portions of them, shall not be affected.
  • Notices: Unless otherwise expressly stated in these Terms, all notices related to these Terms will be in writing and will be effective upon:
    1. the business day after e-mailing; or
    2. except for notices of termination or an indemnifiable claim, which will have effect from the day of sending by email; and
    3. All notices to you will be addressed to the relevant billing contact designated by you.
  • Waiver: If you fail to exercise or enforce any provisions or rights under these Terms, it will be deemed as a waiver of future enforcement of that or any other provision or right.
  • Force majeure: We shall not be responsible to you for any failure to perform, which is caused by occurrences beyond our reasonable control including, but not limited difficulties in delivery, strikes, lock-outs, labour disputes of any kind, fires, accidents, earthquakes, tornados and other natural events, riots, war (whether declared or undeclared), uprisings, delay of carriers, government seizures, embargos, laws or regulations of any political sub-division or agency (including government controlled export credit agency), or any government. During the persistence such events we shall be exempt from performing our obligations.

Feedback and Contact Information

  • If you wish to provide us with any comments, bug reports, feedback, or modifications for the software orsuggestions you may send it to [information@axind.com] or by post to [Lindelaan 26, 1775 GK Middenmeer, The Netherlands].
  • We shall have the right to use such feedback at its discretion, including, but not limited to the incorporation of such suggested changes into our software. We shall have the right to modify or remove any feedback provided in the public areas of the Web Site if we consider it harmful, offensive, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, invasive of another’s privacy, hateful or otherwise unlawful.