Privacy policy

Introduction

Axind Software B.V. is an entity registered in the Netherlands. We are committed to ensuring that the privacy of our clients, visitors, and other users of our website https://www.axind.com/, its sub-domains, web applications, mobile applications, and our services is always respected. In this Privacy Policy, “Axind”, “we”, “our” or “us” refers to the Company, Axind Software B.V. and its affiliates and “you” refers to a user who has provided any information including Personal Information (as defined below) and using any features therein.
The protection and security of your Personal Information (as defined below) is one of our top priorities. This Privacy Policy discloses and explains how we collect, use, and protect Personal Information or any other information about you. We also provide information regarding how you can access and update your Personal Information and make certain choices about how your Personal Information is used by us. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources.

In addition, this Privacy Policy explains what information of yours will be collected by Axind when you access the website or use our services, how the information will be used, and how you can control the collection, correction and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Policy.
By visiting our website, using our online software, by downloading our mobile app, or by purchasing or using our services, you accept the privacy practices described in this Policy. This Policy is incorporated into, and is subject to, Axind’s Terms of Service.

The Information We Collect

We collect different information depending on our engagement with you as further detailed below.

When you visit our website or mobile app and ask for a demo or raise any other query, we store certain categories of information that you provide us such as personal information, which is information that could reasonably be used to identify you personally, such as your name, gender, address, e-mail address, date of birth, and mobile number, (“Personal Information”), in order to provide you with the services requested.
When you use our software, you may provide us data through a variety of ways (including excel, text files etc.). In addition, we automatically record certain information via transactions performed in the software. This information includes the IP address, other device address or User ID, the date and time of the visit, access, or use of the service. We also collect information regarding your Company, vendors’ company, and customers which includes their name, username/email, password, first name, last name, picture, address, telephone number(s) and bank details. When you pay online, we save only the mode of payment, payment reference and the time and date of the transaction.
You may customize our services to integrate third party systems based on your requirements. By authorizing us to connect with an integrated service, you permit us to access and store information from these services and to use it in accordance with this Policy.
Axind implements appropriate technical and organisational measures to ensure a level of security appropriate to the risk of our processing of information about individuals such as (i) only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible; (ii) using secure servers to store your information; (iii) verifying the identity of any individual who requests access to information prior to granting them access to information; and (iv) using Secure Sockets Layer (SSL) software or other similar encryption technologies to encrypt any payment transactions you make on or via our website.

Legal basis for collection and processing of Personal/Usage Information

The legal basis for collection and processing of any information collected and processed by Axind including the Personal Information is (i) your consent at the time of providing the Personal Information; (ii) where it is in our legitimate interests to do so and not overridden by your rights (for example, in some cases for direct marketing, fraud prevention, network and information systems security, responding to your communications, the operation of networks of groups by the network administrators, and improving our website and services). In some cases, we may also have a legal obligation to collect information about you or may otherwise need the information to protect your vital interests or those of another person. We may also process information to comply with a legal requirement or to perform a contract.

Usage of the Information

We use the information we collect to operate our business and provide you with quality service. The extent of our usage is contingent on which services you use, how you use them, and any preferences you may have. Illustratively, we use your information to:

Provide services and improve your experience: We use information about you to provide services, including to process transactions with you, automate your information display when you log in on the dashboard, respond to your queries, comments and concerns, provide customer and technical support, and operate and maintain our services to you.
Improve our services and customer support: We use the information to understand and analyze the usage trends and queries received from you to improve our services and support.
Send emails and other communications: We may also send communications to notify you of our new products and improvements in our services. Additionally, we may invite you to participate in surveys and competitions. You can control whether you receive these marketing messages by using the ‘unsubscribe’ hyperlink at the bottom of each email.
Administrative and Legal Reasons: We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, store, transfer and disclose your information (including Personal Information), including disclosure to © AXIND Software B.V. - Privileged and Confidential 3 third parties such as government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, governmental requests or legal process; (ii) to protect the safety, rights, property or security of Axind, our services, our website, or any third party; (iii) to protect the safety of the public for any reason; (iv) to detect, prevent or otherwise address fraud, security or technical issues; and /or (v) to prevent or stop any activity we consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity. Such disclosures may be carried out without notice to you.
Business Transfer: We may share your information, including your Personal Information with our parent, subsidiaries and affiliates for internal reasons. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the website or applicable service database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. We will endeavor that the transferee who is the recipient of Personal Information commits to privacy measures which are substantially similar to the measures under this privacy policy.

To Whom We Disclose Information

We do not share information with third-parties. In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, or court order, (b) enforce our agreements, policies and terms of service, (c) defend ourselves against any claims or allegations, and (d) protect Axind, our users or others from fraudulent, abusive, or unlawful use or activity.

Rights of User in relation to data Submitted

Any user who has submitted Personal Information to Axind has the right to (i) access, correct, delete such Personal Information subject to us successfully verifying your identity; (ii) object to us processing your Personal Information on legitimate grounds; (iii) to withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information; (iv) opting out of receiving any promotional or marketing material by clicking on the “Unsubscribe” button. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent; (v) right to have the Personal Information transferred; and (vi) lodge a complaint with a supervisory authority, in particular in the jurisdiction of your habitual residence, place of work or of an alleged infringement of any applicable data protection laws. Any request received by us by the user in relation to the aforesaid shall be acknowledged by us as soon as practicable.

Data Transfers

Your information may be stored and processed in Singapore, Netherlands, Germany or any other country in which Axind or its subsidiaries, affiliates or service providers maintain facilities. Axind may transfer information that we collect about you, including Personal Information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. These countries may have data protection laws that are different to the laws of your country and, in some cases, may not be as protective. We have taken appropriate safeguards to require that your information will remain protected in accordance with this Privacy Policy by entering into requisite agreements with the concerned transferees.

Data Retention

Your information will be retained with Axind as long as it is needed by Axind to provide services to you. If you wish to cancel your account or request that Axind no longer use your information to provide services, you may contact us at the designated addresses below. Axind will promptly delete the information as requested. Axind will retain and use your information as necessary to comply with its legal obligations, resolve disputes, and enforce its agreements or for other business purposes. When Axind has no ongoing legitimate business need to process your information, we will either delete or anonymize it.

Axind’s Role in Information Processing

Axind does not collect or determine the use of any personal data contained in the information provided by customers and users. Since Axind does not determine the purposes for which such personal data is collected, the means of collecting such personal data, or the uses of such personal data, Axind is not acting in the capacity of a data controller in terms of the European Union’s General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”) and does not have the associated responsibilities under the GDPR. Axind should be considered only as a processor on behalf of its customers and users.
Axind is additionally not responsible for the content or accuracy of the personal data contained in the information stored on its servers at the discretion of its customers or users nor is Axind responsible for the manner in which its customers or users collect, handle disclosure, distribute or otherwise process such information.

Information to End Users

Our services are intended for use, among others, by organizations. Where our services are made available to you through an organization, that organization is the controller of our services and is responsible for service accounts and processes over which it has control. In such event, please direct your data privacy questions to your administrator, as your use of our services is subject to that organization's policies. We are not responsible for the privacy or security practices of an administrator's organization, which may be different from this policy.

Age Restriction

Our website and services are intended for use by working professionals. If you are aware of any individual younger than 16 who has provided us with personal information, please contact us and we will take steps to delete such information.

Security

Personal Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication and any information you transmit to Axind you do at your own risk. If, despite our efforts, an unauthorised breach of our security measures occurs, resulting in the unauthorised access, duplication, removal or alteration of any Personal Information, third party information, or other Information, Axind, its directors, officers, employees, promoters, or affiliates will not be held responsible for any loss resulting from such breach.

Changes to our Privacy Policy

Please revisit this page periodically to stay aware of any changes to this Policy which we may update from time to time. We may post any changes by a notice on our homepage or by sending you an email notification. We encourage you to review our Policy whenever you use our services to stay informed about our practices.

Consent

By consenting to the terms under this Privacy Policy, you are expressly granting Axind the right to collect, share, transfer, store, retain, disseminate or use the Personal Information and other collected by Axind from your usage of the website and Axind’s services in accordance with the terms of the Privacy Policy. You may, at any time, withdraw consent for the collection or processing of Personal Information by sending an email to the designated address below.

Grievance Redressal/Contact Information

Please feel free to contact us if you have any questions, concerns or complaints about this Policy, our practices, or are interested in excising your rights. You may email our designated official Mr. Sandeep Mittal at sandeep.mittal@axind.com or contact us at our mailing address below:

Lindelaan 26,

1775 GK Middenmeer,

The Netherlands

We will use reasonable efforts to respond promptly to requests, questions or concerns you may have regarding our use of personal information about you. Except where required by law, Axind cannot ensure a response to questions or comments regarding topics unrelated to this policy or the Company’s privacy practices.